Even after Solving the iMessage Issue Apple will still face a Lawsuit

Though Apple released a solution for fixing the iMessage issue but still it seems Apple will have to face a lawsuit by Adrienne Moore the former user of iPhone. In the lawsuit, it claims that Apple didn’t inform its customers about the iMessage issue. They should have told customers that iMessage will stop delivery of messages from other iOS users if the customer changes to another platform like Android or Windows phone.

iMessage was introduced in 2011, its purpose is to allow users to send text messages via Wi-Fi and Data networks instead of telecom networks. For this reason they keep track of the user’s mobile number. However, when a user changes to another platform with changing their number, they will not receive iMessages on their current device instead it will be sent to their previous iPhone device. Moore also faced this problem when she changed from iPhone to Samsung Galaxy S5 with her same Verizon contract. According to her, this caused a disruption in her wireless service contract and ended up violating California unfair competition law.

US District judge also believes that Moore should get a chance to prove herself. Koh said "Plaintiff does not have to allege an absolute right to receive every text message in order to allege that Apple's intentional acts have caused an actual breach or disruption of the contractual relationship".

Apple replied, that they never claimed that iMessage will have the ability to recognize when the user will change from one platform to another. Apple said "Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should".